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Game Fine Ruined by Poor Customer Service

1 Rating: 1, Useful: 11 / 18
Date: April 25, 2000
Author: Amazon User

The game is nice. The potential enjoyment will be ruined by poor network service and absolutely horrendous Customer Service. You will get dumped regularly from the game servers. You will have billing problems. You will call for help and be endlessly referred to numbers no one answers. And if you are lucky, as I have been, you will be told "If you don't like our service, just quit the game. We are not making you stay!"

I never got to connect long enough to play the real thing

1 Rating: 1, Useful: 5 / 5
Date: June 16, 2000
Author: Amazon User

I bought EQ because I wanted a change from Ultima Online and other Online games. Installation was easy, the documentation sufficient, and the offline Tutorial whetted my appetite for the real thing. I like the first-person VP and the graphics are very nice. Compared to the mouse-driven UO, the keyboard controls of EQ are clunky, but, hey, I can learn new tricks. Setting up an account was slow. Then, finally, I got to connect to a server. Very, very slow. I entered the character creation screen--and got disconnected within 10 seconds by the server. Tried many servers many times. Same story. (Note that I have DSL, and no connection problems with other games.) Information on web was scarce, didn't get even an automated reply to my email, and couldn't get through to anyone on phone support. I am returning the game. I don't expect perfection, but I do expect to be able to play.

Not impressive graphicly, definitely addictive

4 Rating: 4, Useful: 5 / 5
Date: January 27, 2001
Author: Amazon User

We all got that one right, it's yet another highly addictive online game. That's the primer that everybody knows. The question that remains is why since there are many reasons NOT to be addicted to this game.

I bought Asheron's Call & EverQuest the same day. I wanted to make a fair review on both of them as well as finding out which one was more fun to play. Considering the amount of time we play on ONE online game, we usually can't afford to play 2 of them!

Winner?
Gaming Experience: EverQuest
Team Play: EverQuest
Graphics: Asheron's Call
Quests: Asheron's Call

Bottom Line? Well, Asheron's Call has a much better environment, the graphics are nicer, the software is more thought out... But EverQuest is winning my contest since I couldn't get out of it (and still can't). Why if AC looks nicer? The people! Take 80,000 ppl (EQ) vs 20,000 (AC) on average nights and it's not even lagging. There is always newcomers and stronger people. The stronger people are always helping out the newbies, either in healing ppl or giving them money/items. The grouping features are nice and I had fun every nights with new people all the time.

Goodbye nights!

A "holodeck" precursor

5 Rating: 5, Useful: 5 / 5
Date: March 13, 2001
Author: Amazon User

Well, I'm 65+ yrs old, been addicted to SciFi/Fantasy since I could read and I am AMAZED and heartened by the whole concept and implementation of this "game". My title says it for me. My son, a player calls me a "junkie". The possibilities for role playing, advancement etc. can be whatever suits your personality/playing style etc. I think a lot of "seniors", shut-ins etc. would really get off on this if they could overcome the 'kid's thing' idea. Only problem I have is logging off. Always have 1 or 2 things more I want to do. Does 50 or so hrs/wk make one a "junkie"? Probably, but what the hey. Probably wont live long enough to 'play' holodeck but I can really get immersed in EQ.

Extremely lucky I even gave it one star.

1 Rating: 1, Useful: 8 / 12
Date: July 13, 2000
Author: Amazon User

Well, where do I start? We all know about the basics.......the lack of tech support, the missing roleplaying element, and the incredible lag. But it isn't these things that make this game so horrid to play. One can wing it without tech support........and I have on MANY occasions, out of necessity........I can also wait out lag or just reconnect. I missed the "Quest" part of Everquest.....but still managed to get some enjoyment out of the graphics. Now.....here's the REAL reason why you shouldn't get EverQuest. After around level 15 or so (if you are a talented soloist), you are FORCED to group to gain levels. That's right folks. You have NO choice in the matter. Guess what this means? This means you have to group with 5 other vicious, backstabbing whining, complaining 13 year olds that have absolutely no respect and little if any regard for you. I'd much rather put my trust in a rabid pit bull than trust the life of my character to a cleric who plays like a wizard.

Enough said. You will probably buy this game.....and probably think back on this review and say "Well, he was right after all". And I have only one thing to say to that.........I TOLD YOU SO.

You will lose money on this game

1 Rating: 1, Useful: 13 / 25
Date: April 29, 2000
Author: Amazon User

Good game, lots of potential, really bad customer service. This is not a role playing game. This game is a first person shooter.

I've been playing EQ for a year now and am seriously addicted to the group of online friends I made in game, much as one would get addicted to a chat board.

Verant and Sony seem to take a very perverse pleasure in torturing their customers. They constantly make the game far more difficult to play. If you didn't win the race to be the first level 50, the game became twice as hard. if you like to do things like roleplay, the game is far more difficult. If you want this game to be anything more than Quake, a first person shooter, you're looking at the wrong game. Power levelers and cool dudes are rewarded while role-players are consistantly punished.

These people sold the Kunark expansion pack to thousands of people online. They took money and sent no products, then lost many orders. They do not answer their customer service phone. It takes them at least 2 weeks to answer email. Then they don't give you answers. They respond by saying you didn't give them enough information and refer you to the telephone line that they don't answer. And they do not tell you what information is missing.

If this review board had a zero rating, that's what I'd give here.

Two comments

2 Rating: 2, Useful: 7 / 10
Date: April 15, 2000
Author: Amazon User

Great graphics, poor customer service, bugs are minimal considering the vastness of the game, but assistance can be sketchy if you are hindered by one.

This game is NOT the high fantasy setting many AD&D players are used to. However, it does offer an alternative to Quake and the like. Gameplay has a free-will feel. You are left to wander the world and do as you please. Participation in "events" is optional.

Communications from company to customer have been poor to date, though they are improving slowly. Again, I cannot express enough the lack of quality customer service from this company.

do NOT buy this game as a gift!

1 Rating: 1, Useful: 9 / 15
Date: December 06, 2000
Author: Amazon User

Don't buy this game (the orginal or any add-ons) as a gift to anyone you truly care about. This game is addictive and time-consuming, and it can destroy people's lives, relationships and careers. Ulimately it is an empty time-waster designed to make money at the expense of people's time, exploiting human tendencies to egoism and procrastination. Verant make money from monthly subscriptions to the game, so it is in their interests to make it compulsive. The game is designed so that you will not enjoy it unless you spend substantial amounts of time playing. There are people who play up to 18 hours a day 7 days a week, which doesn't leave much time for Real Life. You have been warned!

Everquest is what you make it.

4 Rating: 4, Useful: 6 / 8
Date: April 14, 2000
Author: Amazon User

This is a game that only you can really make or break. The population is widely diverse and conflicts and friendships can occur.

A large disparity between classes requires a mindset that is amiable to grouping with others although it is possible to play this as a solo game with some classes and determination.

If a new user to the game go into it slowly, testing the waters and not becoming overly attached. Much of the dissatisfaction older players experience was caused because of misinformation and misconceptions about what did what. Learn these things first before becoming truly committed as it will increase your enjoyment of the game immensly.

Also pick wisely where you start out in the game if not playing one of the Iskar. I would highly reccomend a Qeynos area class and Race since a more relaxed and friendly crowd seems to gravitate towards that area.

Powergaming or Roleplaying; both styles mesh well in this game as the you sit there waiting for that last little bit of experience that will push you into level and allow you to go to bed before work or school.

All in all Everquest is an addicting game with hours of enjoyment and frustration all piled into one. The main downfall was Verant's position on statistics and the players misconceptions gleaned from this that Verant has struggled to play catch up in a public relations manner.

Be sure to ask older experienced players for their advice and information and take everything with a grain of salt because evil as well as good exists in Norrath.

Winnd Shadowdancer - Tier'dal Rogue of Tarew Marr Server and satisfied Everquest Customer

EverQuest... it's not fun, but many can't stop playing.

1 Rating: 1, Useful: 5 / 6
Date: July 18, 2000
Author: Amazon User

EverQuest is a game which has some extreme highs... and even more extreme lows. Unfortunately, the lows occupy 90% of the gaming experience.

When you first start playing EQ, the chances are (if you like RPGs and/or MUDs) you will be blown away by it, and fall utterly in love with it. A nice looking and vast world with a wide array of races and classes, at first there seems to be a LOT to like about EQ.

The problem is, there is no depth. The world is big, and there's lots of stuff in it... but everything is entirely STATIC. Nothing you can do has ANY lasting impact on the game world, which makes it a very boring place to exist. Slain NPCs will respawn in the same place on regular intervals, dropping one of a small set of possible items every time you kill them.

Once exploration is out of the way and you've seen most of the world, there's nothing left to do except kill monsters over and over for better items and more experience. There is no fun; you learn where you have to go, and you simply wait there killing stuff as long as is needed to get what you want.

The one true motivator in this game, beyond the initial exploration, is really the desire to one-up your fellow players and end up with better stuff. Even the most avid EQ adicts can't deny that levelling and item collecting feels like a chore; one which consumes most of your gaming time.

Games are supposed to be fun; but after the initial joy of exploring Norrath, there is really very little fun in EQ... unless, of course, you enjoy repeating the same actions in familiar places seemingly ad infinitum as you race toward that perfect set of items which you will never really achieve.

It's that mysterious, unattainable goal which keeps people playing long after they stop having fun. If you value your time at all, you'll skip this game; the designers seemed to try to create an addictive environment, rather than an enjoyable one, and that is tragically obvious throughout EQ. Maybe as a genre the MMORPG will be the next big thing in gaming; but God knows that as a game EQ is not.

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